Before you arrive.

There are several shuttles that will take you to The Strip from the airport: Bell Trans, C.L.S., Grayline, ODS, etc. The cost of these services per person (except lap children) start at $4.25 and shuttles run anywhere from 7am-2am. Due to FAA regulations, we unfortunately are unable to provide baggage service.

You must be at least 21 years of age to check-in.

Pull into the “Thru Traffic Lane” or “Valet Lane” of the “Front Drive”. Baggage Handler (8:00 AM - 1:00 AM) daily will issue a “Luggage Claim Ticket” in order to retrieve your luggage item(s), and provide directions to the “Self-Parking Garage” (Unattended/Parked vehicles are prohibited in the “Front Drive”). Phone - “26622” for a Bell Persons assistance to deliver your stowed luggage item(s). (An adult must be present)

New York-New York offers a variety of accommodations for guests who require more space. Rooms range from 350 square feet up to 700 square feet. Connecting or adjoining rooms can be requested, and up to five people can occupy one room.

When booking directly from the website, you will receive confirmation code via email to the address you have supplied us with. You can also call Room Reservations at 888.693.6763 to verify your reservation 24 to 48 hours after booking online. For immediate reservations, please call Room Reservations directly.

New York-New York does not offer airport check in.

For your convenience we have a Credit Card Authorization form that can be filled out and faxed to 702-740-6875. Please click the "Contact Us" tile to the right to download the form.

For complete details on parking, please visit the New York-New York parking information page.

Check in starts at 3 PM daily. We do provide our guests with the option of early check in for a minimal fee. To request an early check in you may do so when booking your reservation online or if you have already made your reservation, you may contact our reservations department. You may store your luggage with our Bell Desk 24 hours a day. Check out is at 11:00 AM. Upon check out, luggage may be stored at the bell desk so that you can enjoy our restaurants, gaming areas and other amenities on property. You may also request a late check out for a minimal fee, please inquire at the Front Desk upon check in.

Pull into the “Valet Lane” of the Front Drive. Baggage Handler (8:00 AM - 1:00 AM daily) will issue a “Luggage Claim Ticket” in order to retrieve your luggage item(s) and provide directions to the “Registration Desk”. (Unattended/Parked vehicles are prohibited in the “Front Drive”. Phone - “26622” for a Bell Persons assistance to deliver your stowed luggage item(s). (An adult must be present)

We do provide the option for our guests for a minimal fee to guarantee up to three room preference requests. Please call reservations at 1.866.815.4365 to assist you with your room requests.

Please note all temperatures given in Fahrenheit. Winter: December, January and February average daily temperature is 45 degrees. Spring: March, April, and May average daily temperature is 70 degrees. Summer: June, July and August average daily temperature is 100 degrees. Fall: September, October and November - average daily temperature 80 degrees.

We do provide the option for our guests for a minimal fee to guarantee up to three room preference requests. Please call reservations at 1.866.815.4365 to assist you with your room requests.

During your stay.

No, with the exception of service animals. Please be advised during the summer months the temperatures are very high and heat buildup in cars will kill animals. **You can call Animal Inn Pet Kennel 702.736.0036 for your pets' boarding needs. Please note that New York-New York does not endorse nor is affiliated with this company and is providing this information merely as a courtesy to our guests.**

Although at this time we do not have coffee makers in the guestrooms, we do offer 24-hour coffee service from Room Service, the America Café and any of the casino bars. Il Fornaio offers specialty coffees, 8:30 AM to 11:30 PM seven days a week.

The Spa at New York-New York is open from 6:40 AM to 7:00 PM daily. You may book your Spa or Salon reservations online on our website There is a $10 per person per day fee for use of all Spa facilities which is included in the price of any spa service priced $40 or more. The Salon is open from 10:00 AM - 6:00 PM daily. For specific pricing information and availability, please call 702.740.6969.

Irons and ironing boards are available in all of our guest rooms.

We can accommodate large vehicles up to 5 tons and up to 10’ in height. For larger vehicles, oversized parking is not available on property. Valet parking for vehicles over 6’ 10” or with dual axles may be subject to additional fees. Valet space for dual axle vehicles is subject to availability.

No. The monorail stations can be found at the following locations: MGM Grand Las Vegas Bally's Las Vegas/Paris Las Vegas Flamingo Las Vegas/Caesars Palace Imperial Palace/Harrah's Las Vegas Las Vegas Convention Center Las Vegas Hilton Sahara Hotel and Casino Costs: $5.00 Single Ride Ticket $12.00 Unlimited One-Day Pass $28.00 Unlimited Three-Day Pass

Yes, all of our guestrooms feature hairdryers, as well as in-room safes and alarm clock radios.

For special food and beverage items as well as floral arrangements, please contact the New York-New York Concierge at 855.740.3311.

Phone - “26622” for a Bell Persons assistance, (24 hours a daily), to Taxi, Self-Park, Valet, Shuttle, Front Drive, Ride-Share, or with luggage item(s) storage. (Adult must be present, have luggage item(s) packed, and ready for pick-up) Bell Person may issue a “Luggage Claim Ticket” to retrieve stowed luggage item(s) from Bell Desk.

Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places.  Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places.  And marijuana use continues to be prohibited at MGM Resorts properties outside Nevada.  Notably, the vast majority of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited.  If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy. 

Rooms and suites are non-smoking. If there is evidence of smoking of any substance in your accommodation, you will incur a minimum deep cleaning fee of $300 for rooms and $500 for suites charged to your hotel account.

Please note that e-cigs, vapors, hookahs, marijuana etc. fall under our non-smoking policy. Cleaning fees will be applied to smoking in areas that are non-smoking. We have designated smoking areas throughout the casino, bars, and other areas (but use of marijuana and/or hookahs is prohibited in both smoking and non-smoking areas). Contact a resort employee for location information regarding designated smoking areas.

Yes, for a daily fee, registered hotel guests can store luggage overnight at the Bell Desk. Guests must produce a reservation confirmation number to be eligible for this service.

Any luggage left at the Bell Desk without prior overnight arrangements may be taken to Lost & Found.

Please inquire with the Bell Desk regarding storage pricing and arrangements for this service.

You can order a cake through Concierge. Concierge can be reached 855.740.3311 & 702.740.3311 or

After your stay.

The social investments made by MGM MIRAGE are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at for more information.

The fastest way will be to request your folio online.

If you have lost an item at the hotel or in your room, please fill out the form here and someone will contact you to assist with locating your item.