Common Questions | NYNY Hotel & Casino FAQ | Frequently Asked Questions

Before you arrive.

Taxi and Rideshare services are available.

You may contact our Concierge to assist with booking shuttle or limousine transportation. They can be reached at 855.740.3311. 

You must be at least 21 years of age to check-in.

For complete details on parking, please visit the parking information page.

No, our electric car charging station is unavailable until further notice. We apologize for the inconvenience.

All times are in local time zones:

  • Check-in: 3:00 PM

  • Check-out: 11:00 AM

Please note that Early Check-In and Late Check-Out requests are based upon occupancy and availablity on the date of departure. Additional charge may apply.

We do provide our guests with the option of early check in for a minimal fee. To request an early check-in you may do so when booking your reservation online or if you have already made your reservation, you may contact our reservations department. You may store your luggage with our Bell Desk 24 hours a day. Upon check-out, luggage may be stored at the bell desk so that you can enjoy our restaurants, gaming areas and other amenities on property. You may also request a late check-out for a minimal fee, please inquire at the Front Desk upon check-in.

The MGM Rewards Mobile App has a variety of features, including mobile check-in and check-out. Using the MGM Rewards App, MGM Rewards members can check in early from almost anywhere, anytime. You are then notified when your room is ready.

Download App

A $42 Daily Resort Fee plus applicable tax will be added to your room rate for each complimentary (if applicable) and purchased room night which entitles you to receive the following amenities that are sure to enhance your experience at New York-New York: In-room wireless internet access; unlimited local, domestic long distance (the 50 United States and DC) and toll-free calls; airline boarding pass printing; digital newspaper and magazine downloads through PressReader for duration of reservation; 2 for 1 Big Apple Roller Coaster Passes; and fitness center access for guests 18+. Amenities, such as fitness center access, are subject to availability and guest demand.

There is a security deposit of $50 per day, with a max deposit of $200.

If there are no incidental charges on your final bill upon checkout, this deposit will be released back to your card. Based on your financial institution, this could take 7-10 business days, and up to 30 business days for international institutions. 

Please contact our reservations team at 866.815.4365, or our Front Desk team at 702.740.6720 to add additional names.

New York-New York does offer Dog Friendly Rooms. For more information, please click here to learn more.

Please contact the New York-New York Concierge at 855.740.3311.

Simply charge back to your room to redeem. For full details on where to use your credit, click here.

Our business center is able to send and receive packages for our Guests. We will be happy to hold it until your arrival. There is a handling fee for all packages that are processed through our business center, and items held for more than 7 days may be assessed a storage fee. Please visit our Business Center page for additional details on handling and storage fees.

Packages can be sent to guests at New York- New York by addressing the package to:

New York New York Hotel and Casino

Hotel Guest- (Add Guest Name after Hotel Guest)

3790 Las Vegas Blvd. S.

Las Vegas, NV 89109

During your stay.

Coffee makers are not available in the guestrooms, however we serve coffee at various locations throughout our property.

No, but for more information on where the monorail is located and general information including hours/prices, please visit their webpage by clicking here.

Yes, all of our guestrooms feature hairdryers, as well as in-room safes and alarm clock radios.

For special food and beverage items as well as floral arrangements, please contact the New York-New York Concierge at 855.740.3311.

The Bell Desk is happy to assist with luggage.

Adult must be present, have luggage item(s) packed, and ready for pick-up.

Bell Person may issue a “Luggage Claim Ticket” to retrieve stowed luggage item(s) from Bell Desk.

Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places. Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places. And marijuana use continues to be prohibited at MGM Resorts properties outside Nevada. If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.

Rooms and suites are non-smoking. If there is evidence of smoking of any substance in your accommodation, you will incur a minimum deep cleaning fee of $300 for rooms and $500 for suites charged to your hotel account.

Please note that e-cigs, vapors, hookahs, marijuana etc. fall under our non-smoking policy. Cleaning fees will be applied to smoking in areas that are non-smoking. We have designated smoking areas throughout the casino, bars, and other areas (but use of marijuana and/or hookahs is prohibited in both smoking and non-smoking areas). Contact a resort employee for location information regarding designated smoking areas.

Yes, all of our guestrooms feature hairdryers, irons, and ironing boards.

Our hotel policy allows up to four guests in a hotel room. The is a fee of $35.00 per extra person staying in the hotel room. Adjoining rooms are also available upon request and availability.

Yes, roll-a-way beds are available and will be subject to a Roll-a-way Bed and/or Third Person Fee of $35.00 plus tax per night.

We do not allow outside food and beverage, but you are more than welcome to bring your personal rafts and floaties.

For more information on cabanas, chair rentals, and what can be brought into our pool area, please visit our pool page.

Our Bell Service Desk would be happy to hold your luggage while you wait for your room and assist with taking your bags to your room on arrival or to your car on departure.

Wheelchairs and scooters are available at all of our MGM Resort properties for a fee. For more information or to guarantee a wheelchair or scooter, please contact the Bell Desk at (702)740-6622.

All rental are for Hotel guest only. 

After your stay.

The fastest way will be to request your folio online.

To inquire further about your hotel bill after your stay, please click here

If you have lost an item at the hotel or in your room, please fill out the form here and someone will contact you to assist with locating your item.